Shipping & Returns

  1. What is the cost of shipping?
  2. Do you ship outside of the USA?
  3. What could cause a shipping delay?
  4. How quickly are orders processed?
  5. RETURN POLICY
  6. Is there a cost on return shipping?
  7. Warranty Returns
  8. Packaging Damage
  9. Concealed Damage
  10. Protecting Against Fraud

Q: What is the cost of shipping?

Orders over $99 that ship via UPS or FedEx ground USUALLY ship free! For orders that don't ship free, the shipping charges are determined using rate calculations by UPS and FedEx. Shipments too large to go by UPS will be sent via LTL truck freight and will require a quote prior to processing. Free Shipping excludes orders requiring truck freight (18-wheeler) or orders shipping to Alaska or Hawaii.

Q: Do you ship outside of the USA?

Sorry, we currently do not ship to Canada, non-Continental US Territories, or Internationally.

Q: What could cause a shipping delay?

Shipping delays can potentially happen when the wrong address is entered or if the shipping company cannot deliver the package due to weather, or during holidays.

Q: How quickly are orders processed?

Under normal circumstances, orders are processed the same day Monday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Monday (with the exception of holidays). Most orders will ship within 48 hours, or 2 business days.

Q: RETURN POLICY

We will accept any item back within 60 days of purchase as long as the following conditions are met:

  • The item must be in original, unused condition and must be returned in the original packaging.
  • We are unable to accept any item that has been installed and/or damaged.
  • We cannot accept return items that are not in the original packaging.

Q: Is there a cost on return shipping?

The customer is responsible for the return shipping. The shipping on your replacement item will be free of charge as a convenience to you. A 20% restocking fee applies to select items on returned without an exchange. No restock fee will be applied for any item with an exchange.

Q: Warranty Returns

When the product is received and it is determined that there is a fitment problem due to manufacturing defect, we simply request that you submit proof in the form of digital pictures. If the product proves to be defective, it will be returned at no charge to the customer and exchanged for a new non-defective item at no additional cost.

Q: Packaging Damage

Prior to signing for your order please make sure to inspect the Packaging for any signs of damage. If any substantial damage is present that you feel may have affected your item please refuse the shipment and Do Not Sign the Delivery Receipt.

the order is refused, please contact us promptly at admin@backcountrytruck.com or call 251-656-5905 and speak to one of our Customer Service Specialists so we can complete the claim and process a replacement order.

the damage to the package is minor and you feel your order has not been affected you can still accept the shipment but make sure to note the delivery receipt with the exact nature of the damage and write on the delivery receipt “Subject to Concealed Damage”.

Q: Concealed Damage

Immediately after receiving you order open and inspect your item for any signs of “Concealed Damage”. In the event that you encounter any damage contact the carrier immediately to report the damage. The Carrier should be contacted no later than 48 hrs. after receipt of the shipment. You will need to retain your copy of the delivery receipt as well as all of the original packaging materials for proper claim documentation. If possible, digital photos should also be taken to further support any claims. Once you have contacted the carrier, please contact us promptly at admin@backcountrytruck.com or call 251-656-5905 and speak to one of our Customer Service Specialists so we can complete the claim and process a replacement order.

Q: Protecting Against Fraud

To help protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase. The billing address MUST MATCH the records at the card issuing bank or we will not accept the order.